
We noticed we were being mis-represented by companies like BBB and Trustpilot. We have Never given them permission to represent our company and have sent letters to them to stop immediately. They are sneaky paid sites that make you sign up and pay a fee if you want to reply to a review. Thats why we started our OFFICIAL reviews that show authentic feedback about our appliance parts, customer service, and shipping experience - helping you make informed purchasing decisions. Google reviews is the ONLY 3rd party we have given permission to track customer reviews and as of this date over 2,710 have submitted reviews and we have an average 4.7 rating and are a Top Quality Store.
We respect all feedback platforms to a point, but not when they dont have a businesses permission — but it's important to know: The Better Business Bureau (BBB) is NOT a government agency (as they portrait or look to be like) They are a private company that offers paid memberships and ratings to businesses. We are not part of the BBB, or Trustpilot or any other 3rd party ratings feedback site, and they do NOT represent our company in anyway shape or form. Thank you.
| Platform | Who Owns It | Free? | Can You Reply Without Paying? | Why Mostly Negative Reviews? |
|---|---|---|---|---|
| Trustpilot | Private, Denmark | No | No | Mostly businesses not paying ridiculous $200 per month, per domain billed upfront annually. |
| BBB | Private, not govt agency like people are led to believe | No | No | 99% of people go to BBB out of anger thinking it's a government agency. Positive customers rarely post. BBB costs $500-$2,000/year depending on company size. If you don't respond to complaints, they give you an F — even if they're fake or resolved elsewhere. |
| Google Reviews | Free, but uncontrolled | Yes | No | Mixed; no official moderation. Replying is almost impossible. We are a verified Top Notch Store with a 4.7/5 star rating. |
| PartsDiscount.com | You & your verified customers | Yes | Yes | 100% real feedback, both good & bad |
Real feedback from verified customers who trust PartsDiscount.com for their automotive needs
Experience the quality and service that earned us a 4.7-star rating
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